Call Center Manager Genius

$29.99

Optimize call center operations—streamline workflows, train high-performing teams, and utilize analytics to improve key metrics like FCR and CSAT for exceptional customer experiences. This book is tailored for call center managers delivering outstanding service while managing performance and efficiency.

Why This Book Matters

  • Comprehensive Workforce Planning: Practical methods to streamline your team's structure and optimize productivity.
  • Intelligent Call Routing: Techniques to enhance call distribution and increase customer satisfaction.
  • Utilizing Industry Tools: In-depth insights into using Five9, Genesys, and NICE for performance monitoring and evaluation.

    • What This Book Delivers

  • KPI Analysis: Discover how to interpret Average Handle Time (AHT) and First Call Resolution (FCR) data to pinpoint areas for improvement.
  • Agent Training: Acquire effective strategies for training agents on essential soft skills to enhance customer interactions.
  • Remote Team Management: Learn to successfully manage and coordinate remote call center teams in today's digital era.

    • What's Inside

    Powered by 1001 AI Prompts and the E3 Framework, this book empowers you to ask the right questions, imagine more, and unlock strategies for measurable, lasting success at any scale.

    Begin Your Transformation

    Explore the demo or buy now to get your copy today.